but are you a CyberLink Technical Support representative?
Lastly your response states that customer service was wrong when they said that 8.1 was not compatible I'd call your attention to who signed the email, it was from your tech support group (the folks that fix broken things) not customer service (the folks people like me call to get a refund on broken software).įorgive me, Pierre31209.
I just want to make sure I understand where we are at the pc that worked fine using win 8.0 and was upgraded to 8.1 (that took no updates to the video drivers in the course of that update) and now cannot run YouCam in your assessment must be an issue with my pc not the you cam software.ĭoes the you cam crash report (that is sent every time I start the pc provide any details? Can you tell me were that report that is send to cyberlink is stored so I can explore this issue on my own as it looks like cyberlink is washing their hands of the issue? There are many others experiencing this issue, your initial response seems to acknowledge a known issue, but now your stating you have no idea what is wrong and there will be no patch and the problem is on my side. Thanks for your understanding and Patience Maybe you can check if all Drivers are up-to-date (especially VGA Driver) It could have several reasons that on your platform it is crashing. Sorry that Support Team may not fully understood your issue - YouCam 5 is Windows 8 &8.1 compatible and we are not able to reproduce your issue in our labs. Use the below mentioned link to get back to us for your further queries: Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Regarding to your concern, I would like to inform you that currently YouCam 5 is not compatible with Windows 8.1 OS.Ī new patch will be released very soon in order to make compatible with Windows 8.1. I undestand that you are using CyberLink YouCam 5 on Windows 8.1 OS, and the program crashes. Thank you for contacting CyberLink Technical Support. You can free download CyberLink YouCam official latest version for Windows 8 in English.Quote: Here is what I received from tech support: Another area in which this software is used is the creation of presentations and training videos. Contains in its arsenal a large set of masks, frames, various decorations. Allows you to real-time change audio and video, processing it with built-in effects and filters.Īttractive graphical shell of the program will be clear to each user. This product works with almost all applications that support voice and video. CyberLink YouCam for Windows 8 (32/64 bit)ĬyberLink YouCam for Windows 8 - A useful software solution that will help brighten up communication over the Internet and make it more fun.
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